FAQ

Yes! If you product is not the correct size once you try it on for the first time, you can return it, as long as:

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.

Contact us at [email protected] for assistance.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 

*Game Academy Collectables are not subject to returns. Contact us at [email protected] to initiate a return.

Yes. If you would like to request a refund, please carry out the follow steps:

1.Contact us at [email protected] to initiate.

2. Item(s) must be initiated for refund and placed in the post within 30 days of the date your order is delivered/received. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.

4. Once product is retuned, they will be assessed by our staff to ensure they meet all requirements. If all criteria are met then you will be refunded into your chosen account.

*If a discount code was used on purchase, you will only be refunded the discounted amount paid. Game Academy Collectables are not subject to refunds.